Refund policy

Return & Refund Policy

Thank you for shopping at CaseStylePro. We stand behind the quality of our products and want you to be completely satisfied with your purchase.

Please review our policy below for details on returns, exchanges, and refunds.

1. 30-Day Return Window

You have 30 days from the date your tracking number confirms delivery to request a return or exchange. If 30 days have elapsed since your order was delivered, we unfortunately cannot offer a refund or exchange.

2. Eligibility & Item Condition

To be eligible for a standard return:

  • The item must be in the same condition that you received it: unused, undamaged, and free of signs of wear.

  • It must include all original packaging, inserts, protective wraps, and accessories (e.g., detachable straps, clasps, or cardholder inserts).

  • A valid order number or receipt must accompany your request.

3. Return Fees & Shipping Costs

  • Restocking Fees: $0.00 (No restocking fees). We do not charge restocking or processing fees on eligible returns.

  • Customer Remorse / Change of Mind: If you are returning an item due to personal preference (change of mind, ordered incorrect color/model):

    • You will be responsible for covering the actual return shipping postage.

    • We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked return parcels.

  • Damaged, Defective, or Incorrect Items: If your order arrives broken, defective, or incorrect:

    • We cover 100% of the return shipping costs.

    • We will provide a prepaid return shipping label via email upon reviewing your photo/video evidence, or immediately ship a replacement at zero extra cost to you.

4. How to Initiate a Return

  1. Email our support team at support@casestylepro.com with your Order Number and reason for return.

  2. For damaged or defective goods, attach clear photos or a short video demonstrating the issue.

  3. Our customer service team will respond within 24 business hours with return authorization details and instructions.

  4. Securely package the product and mail it using the instructions provided.

5. Refund Processing Time

  • Inspection: Once your return is received at our facility, our team will inspect the item within 2 business days.

  • Approval & Credit: Upon inspection approval, your refund will be processed immediately.

  • Payment Credit: The credit will automatically apply to your original method of payment (Shop Pay, credit/debit card, PayPal, or Google Pay) within 5 to 7 business days, depending on your financial institution's processing times.

6. Contact Information

If you have any questions about this policy or need assistance with an existing order, please contact our team:

  • Email: support@casestylepro.com

  • Phone: +61 285 900 289

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)